Privacy Policy

Last Updated: June 21, 2025

Reltrona ("we", "us", or "our") operates reltrona.online. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mentorship services and website.

Information We Collect

Information You Provide

We collect information you voluntarily provide when using our services:

• Account registration details including name, email address, and professional background
• Profile information describing your development experience and career goals
• Payment and billing information for subscription services
• Communications sent through our platform or to help@reltrona.online
• Code submissions and project materials shared during mentorship sessions
• Feedback, reviews, and survey responses

Automatically Collected Information

We automatically collect certain information when you access our services:

• Device information including browser type, operating system, and device identifiers
• Usage data such as pages viewed, session duration, and feature interactions
• IP address and general location information
• Cookies and similar tracking technologies
• Referral sources and navigation paths

How We Use Your Information

We use collected information for the following purposes:

• Providing and personalizing mentorship services tailored to your development needs
• Processing payments and managing your subscription
• Facilitating communication between you and assigned mentors
• Improving our platform, content, and educational resources
• Sending service updates, program announcements, and educational content
• Analyzing usage patterns to enhance user experience
• Preventing fraud and ensuring platform security
• Complying with legal obligations and protecting our rights

Information Sharing and Disclosure

We share your information only in the following circumstances:

With Mentors

Your profile information and code submissions are shared with assigned mentors to provide personalized guidance. Mentors are contractually obligated to maintain confidentiality.

Service Providers

We engage third-party service providers who process information on our behalf:

• Payment processors for billing and subscription management
• Cloud hosting providers for data storage and platform infrastructure
• Communication tools for video sessions and messaging
• Analytics services for usage monitoring and improvement
• Customer support platforms for inquiry management

Legal Requirements

We may disclose information when required by law, legal process, or to:

• Comply with valid legal requests from authorities
• Enforce our terms of service and protect our rights
• Prevent fraud or security threats
• Protect the safety of users or the public

Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing mentorship services to active subscribers
• Maintain historical records of completed programs and progress
• Comply with legal, accounting, or reporting obligations
• Resolve disputes and enforce our agreements

Account information is retained for the duration of your subscription and for a reasonable period thereafter. Code submissions and session records may be retained for educational continuity. You may request deletion of your information subject to our retention obligations.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You may access and update your profile information through your account settings. Contact us at help@reltrona.online to request copies of information we hold about you.

Deletion

You may request deletion of your account and associated personal information. Some information may be retained as required by law or legitimate business purposes.

Communication Preferences

You can manage email preferences through your account settings or unsubscribe links in our communications. Service-related messages may continue for active subscriptions.

Cookies

You can control cookie settings through your browser. Disabling cookies may limit platform functionality.

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

Security Measures

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Access controls limiting employee access to personal information
• Regular security assessments and vulnerability testing
• Secure authentication and password requirements
• Monitoring for unauthorized access and suspicious activity

While we strive to protect your information, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for international transfers.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

Third-Party Links

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date indicates the most recent revision. Material changes will be communicated through email or prominent platform notices. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: help@reltrona.online
Phone: +441582723430
Address: 2 Kingsknowe Ct, Edinburgh EH14 2JS, United Kingdom

We will respond to inquiries within a reasonable timeframe and work to address your concerns appropriately.